Customer Service Training and Development Subscription - Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight.

Subscribers will focus on:

• How to Deal with Difficult People
• How to Interact with People to Help Them Feel More Comfortable and Satisfied in Customer Service Situations
• How to Ask the Best Questions to Help the Customer
• How to Deal Effectively with Complaints, Resistance and Objections

This online training and development subscription includes these courses that are available to you to access as often as you like during the subscription term:

1. Understanding Behavioral Styles for Customer Service (S-121)
2. Establishing Credibility and Trust for Customer Service (C-101)
3. Questions Are The Answer For Customer Service (C-105)
4. Customer Focused Interviews (C-104)
5. Handling Customer Complaints (C-100)
6. DiSC® Classic Online Profile 
7. Personal Listening Insights Online Profile
8. DiSC® Customer Service Action Planner

Understanding Behavioral Styles for Customer Service - Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

Reinforcing Your Understanding Of Behavioral Styles for Customer Service - In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

Handling Customer Complaints - This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Establishing Credibility and Trust For Customer Service - Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. This course will discuss what you can do to intentionally build trust and confidence with your customer.

Questions Are The Answer For Customer Service - This course will provide you with examples of good questions that you can use immediately to get the information you need. We'll discuss seven different types of questions and how you can use each one.

DiSC® Customer Service Action Planner - Increase customer satisfaction and improve service by identifying your customers' primary behavioral styles and their preferred approach to communication and problem-solving.

DiSC® Talk! Action Planner - DiSC® Talk! helps today's telephone professionals communicate more effectively and increase customer satisfaction.

DiSC® Classic Profile - Online - One of today's most powerful personal growth tools. Helps you understand yourself and your impact on others Helps reduce conflict and improve relationships. Experienced by over 40 Million people worldwide.

Discovering Diversity Profile - Online - Designed to help individuals look honestly at themselves and identify attitudes and behaviors that stand in the way of teamwork, the Discovering Diversity Profile provides a safe way to explore the complex, powerful issues surrounding diversity.

Time Mastery Profile - Online - The Time Mastery Profile provides a complete, self-directed assessment of current time management behaviors and effectiveness. Become more aware of what your time management behaviors are and whether they help or hinder you.

Personal Listening Profile - Online - The Personal Listening Profile report is designed to help users avoid the frustration, resentment, and general misunderstanding that too frequently build when different listening styles clash. Further, it highlights strengths and growth areas for each com